Our Commitment to You

At novarielos, we understand that financial decisions require confidence. Our refund policy reflects our commitment to transparency and customer satisfaction. While we believe our digital budgeting platform delivers exceptional value, we also recognize that circumstances change and needs evolve.

This policy covers all subscription services, premium features, and educational resources offered through novarielos.com. We've designed these guidelines to be straightforward — no hidden clauses or confusing terms that leave you wondering where you stand.

Refund Eligibility Criteria

Step-by-Step Refund Process

Processing Timeframes

Special Circumstances

We recognize that life sometimes presents unexpected challenges. Medical emergencies, job loss, or significant life changes may affect your ability to use our services. In such cases, we encourage you to reach out directly — we often can work out alternative arrangements or extended refund considerations.

For business accounts or enterprise subscriptions, different terms may apply. Corporate refund requests are handled individually and may involve additional verification steps due to the nature of business accounting requirements.

What Happens After Your Refund

Once your refund is approved and processed, your access to premium features will be removed immediately. However, you can continue using our basic budgeting tools with a free account. Any data you've entered remains accessible through your free account, so you won't lose your financial tracking history.

If you decide to resubscribe later, you'll be treated as a returning customer. While we can't guarantee the same promotional rates you may have received initially, we often have special offers for previous subscribers who return within six months.